Telemarketing No Call List

March 5th, 2021 by dayat No comments »

The telemarketing no call list is something that you most
definitely need to be familiar with and aware of if you engage in
telemarketing as part of your marketing and sales program, if you
outsource telemarketing duties, or if you provide telemarketing
services for other companies.

Historically, telemarketing has been deemed as an annoyance by
many due to unscrupulous practices of telemarketers who solicit
business through telemarketing, making unwanted calls, sometimes
at unreasonable hours, and basically being a nuisance to the
people they call.

In addition to the standard annoyances, the telemarketing
industry has also developed a bad reputation due to deceptive and
fraudulent practices of some telemarketers.

The federal government has taken some initiatives to prevent
telemarketing fraud, to improve telemarketing practices, and
ultimately to eliminate unnecessary aggravation to consumers.

The telemarketing no call list (also called the “National Do Not
Call Registry”), established in a joint effort between the
Federal Communications Commission (FCC) and the Federal Trade
Commission (FTC) is central to federal efforts to regulate the
telemarketing industry.

The main laws that apply to telemarketing practices are the
Telephone Consumer Protection Act (TCPA) and the Telemarketing
and Consumer Fraud Abuse Prevention Act (TCFAPA) enforced by the
FCC and the FTC respectively.

If you engage in telemarketing in any form or fashion, you should
familiarize yourself with these two Acts and the regulations
associated with them.

Telemarketing Services

February 5th, 2021 by dayat No comments »

Telemarketing has emerged as a popular and effective marketing tool. More and more companies are adopting this method owing to the quicker responses received. Companies often outsource their telemarketing services to third party telemarketing firms. The outsourcing enables the companies to concentrate on their core activities, while the telemarketing firms handle the telemarketing services. One of the advantages of utilizing the services of professional telemarketing firms is their expertise in handling a wide range of customers. Outsourcing telemarketing services generally proves to be a wise business decision.

Telemarketing can be broadly classified into inbound telemarketing and outbound telemarketing. A standard firm offering telemarketing services deals with both these kinds of marketing. Telemarketing firms also offer other services such as business-to-business telemarketing, business-to-consumer telemarketing, and automated telemarketing. Some specialized telemarketing services include voice broadcasting, sales lead generation, answering service, appointment fixing, order processing, and sales report generation. These services are provided at a cost effective and reliable manner. Telemarketing can be outsourced for better results and professional services. The outsourcing of telemarketing services has now emerged as a key component in a company’s sales initiatives.

Third-party telemarketing firms usually have tie-ups with numerous companies for selling their diverse range of products and services. The expertise gained in dealing with a diverse customer base can be utilized effectively for telemarketing at different regions with different ethnic populations. Some customers complain that marketing calls are a pestering problem. They enlist themselves into some state or federal do-not-call lists. It is a serious offence to call these customers for any commercial or marketing purposes. The telemarketing firms therefore maintain do-not-call lists in their databases.